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Account Updates Show all answers | Hide all answers  
How do I login to update my account?
Click My Account on the E-ZPass® New York web site. Enter your account number and password and click the Submit button.
Where can I find my account balance?
Login to your account and go to Account Information.
How can I update my address and/or telephone number?
Login to your account and go to Update Personal Information, Address
I am a Staten Island, Rockaway/Broad Channel, or Grand Island resident. How do I update my address?
Submit your request in writing along with proof of the new address in the form of a driver's license, vehicle registration, or utility bill showing the new address. Submit requests to E-ZPass® Customer Account Correspondence, PO Box 15187, Albany, NY 12212-5187.
How can I change my password?
Login to your account and go to Update Personal Information, Password
I forgot my password. How can I get a reminder?
Click on the Forgot Password link. A letter with a temporary password will be sent to you by email if your account has an email address, otherwise in the mail.
Once I stop commuting will my plan automatically be deleted?
No. You must contact our customer service center via telephone, fax, or mail to delete your plan. You will be charged 'unused commuter trip fees' for each trip that was not used during the cycle when your plan was deleted.
Can I review my commuter plan activity?
Yes. Login to your account and go to Account Information.
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